Frequently Asked Questions
Everything you need to know about our premium British menswear and services.
What is the standard delivery time for UK and international orders?
UK orders are typically delivered within 2-3 working days via tracked courier. International shipping times vary by location, usually ranging from 5-10 working days depending on the selected service at checkout.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our garments often feature a slim, British-tailored fit, we recommend measuring a similar item you already own to compare dimensions.
What is Phix's return and exchange policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to initiate a return or exchange.
Where are Phix garments designed and manufactured?
All Phix collections are designed in the UK, drawing inspiration from British music and vintage subcultures. We work with specialized boutique factories globally that meet our high standards for craftsmanship and ethical production.
Do you offer international customs and duties coverage?
For orders outside the UK, customers are responsible for any applicable import duties and taxes. These are calculated by your local customs authority and are typically collected by the courier before delivery.
How should I care for my Phix premium fabrics?
To maintain the longevity of our velvet, silk, and wool garments, we recommend professional dry cleaning only. Specific care instructions can be found on the internal label of every piece.